Refund policy

Refund & Return Policy

At Smak Kielbasy, we take pride in the quality of our products. Please read our refund and return guidelines carefully:

Perishable Goods
Because our products are perishable food items, we cannot accept returns once an order has been delivered and opened. This ensures the safety and freshness of our goods.

Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery at info@smakkielbasy.ph with your order number and photos of the issue. We will review your case and, if approved, arrange a replacement or store credit.

Eligibility for Refund/Replacement

• Claims must be made within 24 hours of delivery.

• Items must be unused and in their original packaging (if applicable).

• Proof of purchase is required.

Non-Refundable Items

• Perishable food products once opened.

• Gift cards, promotional items, or sale products.

Processing of Refunds
Approved refunds will be issued in the form of store credit or replacement. Cash refunds are not offered.

Contact Us
For any questions about our Refund & Return Policy, please contact us at:
📧 info@smakkielbasy.ph
📞 +63 967 312 4289